FAQ

On this page you will find the most frequently asked questions we received at PokerNuts.If the answer to your question is not listed here please contact us.

  • How do I contact a Support Representative?
    Support representatives are available 24 hours a day, 7 days a week.
    They can be contacted by email at: support@PokerNuts.eu or via Live Chat.
  • What’s the easiest way to fund my online Poker account?
    PokerNuts prides itself on providing a variety of secure deposit methods. We have a team of customer service representatives available to help you find a deposit method that best serves you.
  • Do I need to have or give out my Credit Card details to fund my account?
    A credit card is not the only means available for making a deposit. There are other options.
  • How do I see table chat?
    Table chat is available at the lower left corner of the table.
  • How do I chat with other players?
    You can chat with players at any table. To chat at a table place your mouse cursor in the Chat box, type your text and click “Enter”.
  • What kind of operating system do I need in order to play online poker?
    We currently support all standard versions of Microsoft Windows from Windows XP onwards. We do not currently support Mac
  • What is the minimum screen resolution setting I can use?
    You will need a system that supports 800×600 graphics settings, although for a more robust experience we recommend a screen setting of 1024×768 or higher.
  • What games are available?
    PokerNuts provides a variety of games, from tournaments to ring games. We offer Texas Hold’em, Omaha, Omaha Hi/Lo, 7 Card Stud, 7 Card Stud Hi/Lo, and 32 Card Draw.
  • How does the “Auto Post Blind” change affect you?
     PokerNuts now defaults the “Auto-Post Blinds” option checked on all the tables. This means that players will Auto-Post the Blinds when it is their turn to post. All players are also set on default to “Wait for Big Blind” to post their blinds.
  • What does “Wait for Big Blind” mean?
    The “Wait for Big Blind” option will not post any blinds until it is your turn to post the Big Blind, before being dealt into the game. If you would like to get into the action sooner and post, simply click the “Wait for Big Blind” button to turn it off.
  • What color settings can be supported?
    You’ll need your computer to be set to “High Color (16 bit)” or higher. This is because we use high-resolution graphics.
  • How much available disk space do I need?
    You’ll need 30MB of space on your hard drive for the online Poker Client download and installation. We also recommend a minimum of 512 MB Ram and 1GHz CPU.
  • If I lose connection with the PN Client, what happens to my hand and my money?
    PokerNuts is not accountable for funds lost due to a bad connection. Before you play, make sure you are working with a strong Internet connection.
  • How long do I have to reconnect and get back in the hand after I’ve been disconnected?
    If you were disconnected while playing in a game and you reconnect within 35 seconds, you will be able to act on your hand. In fixed-limit cash games, if you do not re-connect before your time bank expires, your hand will be treated as if you went all in. This courtesy is limited per player so as to avoid abuse of this system.
  • What happens in event of a server interruption on the PokerNuts server?
    Extensive preventative precautions have been taken, however, 100% reliability remains impossible. In the unlikely event of a server crash, all player account information reverts back to the end of the last completed hand. For Ring Games, all hands in progress will be cancelled and your balance will revert to the last completed hand.
    In the event the software has a technical issue that is resolved in less than 30 minutes, the tournament is resumed normally. If the software has a technical issue that lasts longer than 30 minutes, the tournament is cancelled. For more information about our Tournament Cancellation rules click here
    How is Bonus Cash Released?
    Click here to find out how Bonuses are released.
  • How can I re-size the tables?
    You can re-size the tables by clicking and dragging the table from any of its edges. Release the mouse button once you’ve found your desired table size.
  • How can I straddle?
    To straddle simply select the Straddle box on the bottom right hand of your screen. This should be done once seated at the table.
  • What is a Geo Target tournament?
    Geo targeted tournaments are country or region specific, allowing players only from that region or country to play.
  • How do I use the tournament filter?
    The Tournament Lobby is located directly above the Tournament List in the tournament lobby. Use the filters by clicking them. Once the selected filter is highlighted (green) it will display the information only for the highlighted item. For example if you click on the “Freeroll Filter” it will then display only freerolls.
  • How do I use the cash game filter?
    The cash game filter is located directly above the “Games” in the main lobby. Filters include stake size and limit type.
  • How can I check my statistics?
    You can view your statistics for your current session once seated at the table. Click on the “Graph” tab on the far left located directly above the chat box to see how you’re doing in the session.
  • Will you share my information with any third party?
    The privacy of information regarding our customers is of the utmost importance to us at PokerNuts. We do not share any data with third parties.
  • What can I do to keep my PokerNuts account secure?
    Do not share your login information or password with anyone and make sure you close the online Poker Client once you have finished playing. We advise that you change your password on a regular basis.
  • Why can’t my friend play from the same IP?
    We do this to avoid collusion. That is why we do not allow multiple account to play from the same address.


 

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